HR & Human Resources
Business Lesson 3
New Vocabulary
Clerical worker, a clerk
канцелярский работник, клерк
Covering/cover letter
сопроводительное письмо
степень / диплом
Fixed-term contract
срочный контракт
Floor manager
менеджер этажа
General manager (GM) or Managing Director
Генеральный менеджер (GM) или управляющий директор
New hire
наем новых людей
unlimited-term contract
бессрочный контракт
публикация, размещение
Sales manager
менеджер по продажам
vacant job
вакансия, вакантная должность
A top/
senior executive
старший руководитель
Temporary worker
временный сотрудник
ученик, начинающий
Expense report
отчет о расходах
Identification badge
идентификационный бейдж
стажировка, обучение
Chief administrative officer
главный администратор
Chief executive officer (CEO)
Главный исполнительный директор
Chief Financial Officer (CFO)
Финансовый директор
Chief operating officer
Главный операционный директор
Company day nursery
Дневные ясли предоставляемые компанией
Department head/
head of department/
department supervisor
начальник отдела
Employment contract
Договор подряда
Human resources director
Начальник отдела кадров
Job advertisement
Объявление о работе
Job center
Центр занятости
Job seeker
Managing director
Управляющий директор
Middle manager
Менеджер среднего звена
Promotion on seniority
Hire somebody/ recruit somebody
нанять кого-либо
работать временно
Social and medical benefits
Социальные и медицинские пособия
To lay somebody off/ to make somebody redundant
Уволить кого-либо
To dismiss
To sack/ fire somebody
To terminate a contract
Расторгнуть контракт
To give notice
To resign
Уйти в отставку
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Read the following articles and practise new words and expressions
The Most Important Parts of a Job Interview
Work Experience: Work experience is by far the most important part of any job interview in an English speaking country. It is true that education is also important, however, most employers are more impressed by extensive work experience than by university degrees. Employers want to know exactly what you did and how well you accomplished your tasks. This is the part of the interview during which you can make the best impression. It's important to give full, detailed answers. Be confident, and emphasize your accomplishments in past positions.

Qualifications: Qualifications include any education from high school through university, as well as any special training you may have had (such as computer courses). Make sure to mention your English studies. This is very important as English is not your first language and the employer may be concerned about this fact. Assure the employer that you are continuing to improve your English skills by any courses you may be taking, or by saying that you study a certain number of hours a week to improve your skills.

Talking about Responsibilities: Most importantly, you will need to demonstrate your qualifications and skills which are directly applicable to the job you are applying for. If past job skills were not exactly the same as what you will need on the new job, make sure to detail how they are similar to job skills you will need for the new position.
Common Interview Questions
First Impressions
Interviewer: How are you today?
You: I'm fine, thank you. And you?
Interviewer: Did you have any trouble finding us?
You: No, the office isn't too difficult to find.

Getting Down to Business
Once the pleasant beginnings have finished, it's time to begin the real interview. Here are a number of the most common questions that are asked during the interview. There are two examples of excellent replies given for each question. Following the examples, you will find a comment describing the type of question and important things to remember when answering that type of question.

Interviewer: Tell me about yourself.
Comment: This question is meant as an introduction. Do not focus too specifically on any one area. The above question will often be used to help the interviewer choose what he/she would like to ask next. While it is important to give an overall impression of who you are, make sure to concentrate on work-related experience. Work related experience should always be the central focus of any interview (work experience is more important than education in most English-speaking countries).

Interviewer: What type of position are you looking for?
Comment: You should be willing to take an entry-level position in an English speaking company as most of these companies expect non-nationals to begin with such a position. In the United States, most companies provide many opportunities for growth, so don't be afraid to start from the beginning!

Interviewer: Are you interested in a full-time or part-time position?
Comment: Make sure to leave open as many possibilities as possible. Say you are willing to take any job, once the job has been offered you can always refuse if the job does not appeal (not interest) to you.

Interviewer: Can you tell me about your responsibilities at your last job?
Comment: Notice the amount of detail necessary when you are talking about your experience. One of the most common mistakes made by foreigners when discussing their former employment is to speak too generally. The employer wants to know exactly what you did and how you did it; the more detail you can give the more the interviewer knows that you understand the type of work. Remember to vary your vocabulary when talking about your responsibilities. Also, do not begin every sentence with "I". Use the passive voice, or an introductory clause to help you add variety to your presentation

Interviewer: What is your greatest strength?
Comment: This is not the time to be modest! Be confident and always give examples. Examples show that you are not only repeating words you have learned, but actually do possess that strength.

Interviewer: What is your greatest weakness?
Comment: This is a difficult question. You need to mention a weakness that is actually a strength. Make sure that you always mention how you try to improve the weakness.

Interviewer: Why do you want to work for Smith and Sons?
Comment: Prepare yourself for this question by becoming informed about the company. The more detail you can give, the better you show the interviewer that you understand the company.

Interviewer: When can you begin?
Comment: Show your willingness to work!

The above questions represent some of the most basic questions asked on any job interview in English. Probably the most important aspect of interviewing in English is giving detail. As a speaker of English as a second language, you might be shy about saying complicated things. However, this is absolutely necessary as the employer is looking for an employee who knows his or her job. If you provide detail, the interviewer will know that you feel comfortable in that job. Don't worry about making mistakes in English. It is much better to make simple grammar mistakes and provide detailed information about your experience than to say grammatically perfect sentences without any real content.

Practise new vocabulary on Quizlet
Answer the questions to the text
You can compare your answers with answer key below
Listen to a job interview
Answer the questions to the audio
You can compare your answers with answer key below
Answer the interview questions
For employees: Imagine, you apply to a company you dreamed about (Google, Apple, etc). Answer typical interview questions.
For entrepreneurs: Imagine, you have an interview with a perfect employee. Answer the typical questions as you would like to hear them.
Your homework is to write the summary of this topic, minimum 15 sentences, using new words and expressions
Write your own beautiful success story!
Translate the following sentences into English
the first set is mandatory
Compare your answers to the answer key
Answers to the text questions
  1. For most empoyers education is more importaint than extensive work experience. FALSE
  2. Employer may doubt about giving a job to yoy because English is not your native language. TRUE
  3. Questions about how are you today or the weather are asked in order to break the ice. NOT GIVEN
  4. It is good to focus on one aspect of your life while you tell about yourself. FALSE
  5. There is an opportunity for a career growth, so its fine to start from the beginning. TRUE
  6. Telling about your previous job you should speak generally, avoid detales. FALSE
  7. Describing your strength try not to speak too much, modesty never harmed anyone. FALSE
  8. When you are asked about your main weakness, name the one which is not bad. TRUE
  9. Before interview you shold make a brief research about the company you apply to and decide why do you want to work there. TRUE
Audio answer key
  1. How do you do? Please take a seat. (Joe sits) It's quite the ______ day outside, isn't it? (rainy)
  2. Yes, Peter Smith ______ me to apply, and I think I'd be ideal for the position. (encouraged)
  3. Let's go over your resume. Could you begin by telling me about your ______? (qualifications)
  4. Well, I see you have done well at Simpco. Can you give me some more detail about your ______ as assistant director? (responsibilities)
  5. We've been working on improving _______ through an innovative e-commerce solution which provides real-time chat service help to visitors to the site. (customer satisfaction)
  6. I understan5d that you have been ______ your e-commerce to include social networking features. (expanding)
  7. Yes, that does sound useful. What _______ do you think we might run into? (difficulties and challenges)
  8. It's much easier to lose customers online. That's why you need to ______ that you get it right the first time round. (make sure)
Audio tapescript
Interviewer (Ms Hanford): (opens door, shakes hands) Good morning…

Job Applicant (Mr. Anderson): Good morning, Joe Anderson, it's a pleasure to meet you Ms Hanford.

Hanford: How do you do? Please take a seat. (Joe sits) It's quite the rainy day outside, isn't it?

Anderson: Yes, luckily, you have a nice underground parking lot that helped me avoid the worst of it. I must say this is an impressive building.

Hanford: Thank you, we like working here... Now, let's see. You've come to interview for the position of e-commerce manager, haven't you?

Anderson: Yes, Peter Smith encouraged me to apply, and I think I'd be ideal for the position.

Hanford: Oh. Peter… he's a great sysadmin, we like him a lot … Let's go over your resume. Could you begin by telling me about your qualifications?

Anderson: Certainly. I've been working as the regional assistant director of marketing at Simpco Northwest for the past year.

Hanford: And what did you do before that?

Anderson: Before that, I was a Simpco local branch manager in Tacoma.

Hanford: Well, I see you have done well at Simpco. Can you give me some more detail about your responsibilities as assistant director?

Anderson: Yes, I've been in charge of in-house personnel training for our Internet customer service reps over the past six months.

Hanford: Can you tell me a little bit about what you've been doing in your training?

Anderson: We've been working on improving customer satisfaction through an innovative e-commerce solution which provides real-time chat service help to visitors to the site.

Hanford: Interesting. Is there anything in particular you feel would be useful here at Sanders Co.?

Anderson: I understand that you have been expanding your e-commerce to include social networking features.

Hanford: Yes, that's correct.

Anderson: I think that my experience in customer relations via the Internet in real-time puts me in the unique position of understanding what works and what doesn't.

Hanford: Yes, that does sound useful. What difficulties and challenges do you think we might run into?

Anderson: Well, I think we'll continue to see consumers spend more of the shopping dollars online. I've been studying how sales directly relates to customer satisfaction with online services.

Hanford: Would you mind giving me a bit more detail on that?

Anderson: Sure ... if customers aren't satisfied with the service they receive online, they won't come back. It's much easier to lose customers online. That's why you need to make sure that you get it right the first time round.

Hanford: I can see you've learnt quite a lot in the short time you've been working in e-commerce.

Anderson: Yes, it's an exciting field to be working in …

The first set
  1. Martin tried to get some days off for Christmas but his BOSS didn't let him do so.
  2. He worked for nearly three years as a CLERICAL WORKER but gathered good knowledge of the process which now sees him leading the team.
  3. While applying for a job, you need to first prepare A COVER LETTER stating very clearly your motivation and expectations from the role.
  4. Some positions require a certain DEGREE OR DIPLOMA.
  5. I want to stay in London for another six months, so I am looking for a company that could may be offer me a FIXED-TERM CONTRACT.
  6. She works as a FLOOR MANAGER at a toy store on the upper east side.
  7. The GENERAL MANAGER has very tight schedules due to his heavy responsibilities.
  8. When she left college, she got a JOB as an editor in a publishing company.
  9. The new year is the best period to find a new job because most companies are searching NEW HIRES.
  10. I started working at that company 4 years ago and probably I will stay much more because I like my job plus I do also have a PERMANENT CONTRACT.
  11. His POSITION in the company require maintaining exceeding expectations.
  12. Ian is currently on a POSTING abroad; he's working in Paris for six months.
  13. Marc was PROMOTED to the position of senior manager owing to his outstanding performance in the last two years.
  14. It's extremely important to keep updating your RESUME from time to time as nowadays companies are constantly on the lookout for hiring people with experience.
  15. The SALES MANAGER decided to keep the incentive program running for one more year.
  16. A successful company has to strike a balance between various TEAMS working together.
  17. He sent his CV when he saw there was a VACANCY.
  18. I've got so much WORK to do.
  19. She is now a SENIOR EXECUTIVE so she has more responsibilities.
  20. It's easier to work as a TEMPORARY WORKER when you are student.
The second set
  1. Most of the work was done by the APPRENTICES.
  2. My office consists of 100 EMPLOYEES.
  3. We need a reference from your former EMPLOYER.
  4. The EXPENSE REPORT submitted by my team for last month was very well defined and structured.
  5. A north American company outsourced employee IDENTIFICATION BADGES that were designed for free, ordered online, and delivered on-demand.
  6. Apply as soon as possible as there is a new OPENING in your field of activity.
  7. Traditionally, the Japanese people learn a job or a skill through a long training course called an APPRENTICESHIP.
  8. To work on my interview, I found my ASSETS.
  9. Can you tell us a bit more about your professional BACKGROUND?
  10. I always wanted to become a CHIEF ADMINISTRATIVE OFFICER.
  11. Whatever you want to do, you have to take the permission of the CHIEF EXECUTIVE OFFICER .
  12. Thanks to his experience in handling risks in a corporation, he easily became the CHIEF FINANCIAL OFFICER.
  13. John will easily find a new job because he worked as CHIEF OPERATING OFFICER for 5 years.
  14. John called a COMPANY DAY NURSERY to take care of his child because he had an important meeting.
  15. I got my teaching CREDENTIALS from San Jose state.
  16. John decided to quit his job because he couldn't handle the DEPARTMENT HEAD.
  17. She was being asked to do work that was not within the terms of her EMPLOYMENT CONTRACT.
  18. The HUMAN RESOURCES DIRECTOR is responsible for writing up job descriptions.
  19. JOB ADVERTISEMENTS specify the requested work experience.
  20. My CEO fired me 1 week ago and now I am thinking of visiting the JOB CENTER to see what I can do.

The third set
  1. It's not easy to find a job alone, so maybe you could job-hunt with other JOB SEEKERS.
  2. The MANAGING DIRECTOR was strict but fair.
  3. MIDDLE MANAGERS and project leaders often hold the key as to whether a company will be successful or not.
  4. I gained enormous SKILLS in the field of digital marketing in the last one year.
  5. We took a look at some easy ways to improve STAFF ATTENDANCE and improve our company.
  6. There is a good understanding between the STAFF and pupils at school.
  7. The Human Resources Director was finally APPOINTED last week.
  8. With our new opening in London we have to HIRE SOMEBODY to manage the daily operations of the workplace.
  9. I decided to TEMP for a while so that I could try different kinds of jobs.
  10. Once you're hired, you'll be able to enjoy SOCIAL AND MEDICAL BENEFITS.
  11. Because of falling orders, the company has been forced to LAY OFF several hundred workers.
  12. I guess he DISMISSED him because of the lack of skills he found out after meeting him for only five minutes.
  13. Tom's DISMISSAL was a pity as all his colleagues really liked working with him.
  14. She was FIRED on account of being involved in corruption.
  15. As the business didn't appreciate our work, they TERMINATED OUR CONTRACT.
  16. To be sure my employer would agree, I GAVE NOTICE through a certified letter.
  17. I didn't like my job anymore so I RESIGNED.
  18. RESIGNATIONS prevent you from benefitting from any social rights for at least 4 months.

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